FAQ & Help
Welcome to the Infinity Tours FAQ & Help page. Here, you'll find answers to common questions and useful information to ensure your travel planning experience with us is seamless and enjoyable. If you don't find the information you're looking for, please feel free to contact our customer support team for further assistance.
Frequently Asked Questions:
1. How do I book a trip with Infinity Tours? To book a trip with us, you can either visit our office and use our user-friendly website for information or contact our Travel consultants directly. Provide your travel details, preferences, and any special requests, and we'll help you create the perfect itinerary as per your needs.
2. Are your travel itineraries customizable? Absolutely! We pride ourselves on crafting personalized experiences. Our Travel consultants will work closely with you to tailor your itinerary to your preferences, interests, and budget.
3. What payment methods do you accept? We accept Cheque, Cash (< 50,000 INR per person), all major credit and debit cards for payment trough payment gateway. Your payment information is secured through encryption to ensure your financial data is safe.
4. Can I make changes to my booking after it's confirmed? Yes, you can make certain changes to your booking, such as travel dates or room preferences, depending on the policies of the travel providers such as Hotels & Airlines. Contact your booking person for assistance with modifications.
5. Do you offer travel insurance? Yes, we offer travel insurance options to provide you with peace of mind during your journey. Our Travel Consultants can provide you with more information and help you choose the right coverage.
6. How can I contact Infinity Tours during my trip? We provide a dedicated emergency contact number for travelers on active trips. This number will be provided to you before your departure.
7. What if I encounter issues during my trip? In the event of any issues, please contact our 24/7 customer support. We're here to assist you and ensure your travel experience remains enjoyable.
8. How do I unsubscribe from marketing emails? You can easily unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email you receive from us.
9. What is your cancellation policy? Our cancellation policy varies depending on the travel providers and the type of booking. Please refer to your booking confirmation itinerary & Terms and conditions or contact our Customer Service team for specific details.
10. How can I provide feedback about my travel experience? We greatly value your feedback! After your trip, you'll receive an email inviting you to share your experience and suggestions. Your feedback helps us continually improve our services
Contact us:
If you need further assistance or have questions beyond what's covered here, our dedicated customer support team is ready to help.
We're committed to making your travel planning and journey as smooth as possible. Your satisfaction is our top priority, and we look forward to assisting you every step of the way.