Terms & Conditions

BROCHURE / ITINERARY ACCURACY / PROMOTION

All the information given in the brochure/itinerary is based on the information available at the time of publication. We reserve the right to change any brochure/itinerary information before or after booking of the tour due to any circumstances/fairs/exhibitions/sightseeing maintenance work/other factors which are beyond our control. In case of any changes known to us, before your confirmation of the booking, the same will be informed to you; otherwise, our INFINITY TOURS executive will notify you at the time of confirmation/booking. We reserve the right to change/amend the departure date or cancel a departure date due to a lack of enough number of passengers, and will not take any responsibility for any tickets of Guests which they may have purchased in advance for the sector within India or abroad.

ON TOUR

Guests are responsible for adhering to the time during all stages of the tour. If a Guest misses any part of the sightseeing tour or any such tour due to a delay on their part, they will not be entitled to claim a refund of the same. The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes, war, quarantine, or any other cause whatsoever, and all such loss or expense must be borne by the Guest. We reserve the right to claim any additional expenses incurred due to delay or changes in the schedules of train, airplane, bus, ship, or other services. The terms & conditions on the final tour brochure/itinerary shall override the brochure/itinerary to the extent that it is contradictory or conflicting thereto.

MEALS & SPECIAL REQUESTS

All menus during the tour are preset menus. In case of any special meal/diet requirements, we shall try our best to accommodate the same. Special requests, if any, have to reach us in writing. However, we cannot guarantee a special meal/special diet for a Guest. Guests must strictly adhere to the meal timings mentioned in the final brochure. The company also reserves the right to change any timings in case of any circumstances beyond our control. In case any guest misses their morning breakfast at the hotel or any lunch or dinner while on tour, the company will not be liable for the same. Guests cannot claim any refund for any meal not consumed.

ACCOMMODATION

Hotels selected for the tour are convenient and comfortable as per the tour itinerary. Hence sometime, the accommodation may be at hotels which are situated further away from the city. Due to some trade fairs, conventions, or conferences, some hotels may be booked more than 2 yrs in advance, due to which we might have to opt for hotels on the outskirts of the city. Triple rooms are no larger than twin rooms. Since the room size standards are smaller, we do not recommend more than 3 persons per room for your comfort. All hotels have respective polices, which Guests must adhere to. All baggage and personal belongings are the Guest's responsibility at all times. INFINITY TOURS is not responsible for any sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. Facilities like mini bar, pay television channels, telephone, etc., are not included in the package cost. If any Guest desires to sue any of these facilities, they should make direct payment for the same. Standard check-in time is 1400 – 1500 hrs, and check-out time is 1100 – 1200 hrs. Early check-in/out is not part of the package.

AIRLINES

Each airline has different policies they follow. INFINITY TOURS will not be liable for any loss of baggage by any airline or failure to provide meals on board. Meals provided by airlines are as per airline standards; INFINITY TOURS is not liable for the same. Meal requirement is any has to be communicated in writing with the company, and we at INFINITY TOURS will share the same with the airlines. However, if for any reason the airlines do not follow the meal requirement request, INFINITY TOURS is not liable for the same. If a Guest misses any flight or any such negligence on the part of the Guest, change of routing/schedule charges are to be borne by the Guest. In the event that any Guest is not allowed by the airline to board an aircraft, INFINITY TOURS is not liable for the same. Airport taxes/Airport Development Fee, as applicable, are to be paid over & above the Tour Cost should there be a rise post the printing of the brochure. All bookings/cancellations/changes of airline ticket and travel on such airline ticket will be subject to the terms and conditions of the respective Airlines, and the same has to be claimed from the airline.

LOSS / DAMAGE

INFINITY TOURS is not liable for any loss or damage to personal belongings/passport during stay in the hotel or while on tour. INFINITY TOURS is not liable for the loss of a passport. Due to theft or loss of baggage, a tour passenger can lodge a complaint with the local authorities/police station, on his/her sole discretion, cost, risk, and consequences.

COACH / SITTING

Air-conditioned/air-cooled luxury coaches are part of the tour program/itinerary. However, in case of any extreme weather conditions, the same may not seem very effective. INFINITY TOURS will not be responsible for any defect in the coach or in the air-conditioner/air cooler or the behavior of the driver or coach attendant. In some destination/countries, the coaches come equipped with an emergency washroom; this facility is not to be used in lieu of the restrooms at our frequent comfort stops. If you are carrying any items of high value during your tour travel in the coach, we advise you not to leave them behind when you leave the coach. INFINITY TOURS will not be responsible or liable in case of loss of such items from the coach. All baggage and personal belongings are at all times and in all circumstances the passenger's responsibility. Any damages caused by the passengers to the coach during the tour, the same shall be payable by you/passengers, and INFINITY TOURS will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period perday/week, etc. Guests will have to strictly adhere to the timetable for the day so that the driver can complete the travel; certain sightseeing schedules may be missed due to your actions/delays, and the same will be non-refundable. It is mandatory for all passengers to ensure the cleanliness of the coach. Drivers/coach companies will levy a fine/penalty in case the coach is littered, which will have to be borne by all the passengers on board.

ROOMING ON TOUR

All guests will be required to show their photo Govt ID proof/Passport at the time of check-in at all hotels. INFINITY TOURS will prepare the final rooming list details upon taking all the guests' requirements/feedback. Once on tour, any rooming changes will not be entertained. In case of any last-minute/on-tour changes required, the guest will pay the surcharge if applicable.

HEALTH AND INSURANCE

It is the duty of the passenger to inform INFINITY TOURS in case of any medical condition/restrictions which may affect the passenger's ability to enjoy the tour or differ in interest from the tour itinerary. The pace of certain tours cannot be amended,/not suitable for all individuals. Therefore, we suggest that individuals choose tours according to their health conditions. INFINITY TOURS reserves the right to ask the Passengers to provide for health certificates in writing to certify medical fitness to travel on tour. In case the medical certificate is not provided, then INFINITY TOURS is not liable to provide any refund/cancelation charges to the passenger. It is important for all passengers to obtain travel/health insurance prior to the tour departure date. Settlement of all claims will be entirely at the discretion of the insurance company.

CONDITIONS OF TRAVEL

• The Guest must strictly follow the tour program/itinerary and return to India as per the tour Itinerary.
• In case a passenger wants to discontinue the tour due to personal reasons, no claim shall be entertained, or refund of unutilized services is not applicable.
• Even if a Guest is unable to reach the place of commencement of the tour due to any reason whatsoever, including loss of baggage or loss of travel documents, his/her booking shall be treated as "no show" on the tour, and 100% cancellation charges will be levied.
• INFINITY TOURS reserves the right to drop/remove/discard anyone from the tour whose behaviour is likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other Guests. INFINITY TOURS is not liable to any such person/behaviour of any person.
• INFINITY TOURS reserves the right to amend the prices published on the website in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charges levied by the suppliers, hikes in the airline/rail charges, unforeseen disasters before the date of departure, and to surcharge accordingly. All such increases in price must be paid for in full before the departure of the Guest.
• Temperature, Distance, pre/post tour accommodation prices given on the Website are approximate & are subject to change.
• In case the itinerary includes adventurous activities/sports, then it is important to note that all the Guests should enjoy such activities/rides at their own risk. Adventure activities might be risky at times, especially for heart patients, expecting women, people with Blood Pressure, etc.
• The tour will be operated subject to a minimum of 25 full paying Guests traveling together. The services of INFINITY Manager will be provided to a group of at least 30 full-paying.

FORCE MAJEURE

In the event of any natural calamity, war, or riots, the passengers will not hold INFINITY TOURS responsible for cancellation/amendment/postponement of the tour.